Daily Dose of Common Sense

Two college students in Pennsylvania experienced terrible service at a local pub. They did what almost anyone who gets bad service would do: they didn’t pay the tip. The problem is the students were with other friends, and the restaurant automatically adds an 18% added to any large party’s tab.

So, the restaurant called the police and the two tip skippers were later arrested. With handcuffs. Court date to come.

So, let’s look at both sides. First, how bad was the service? Here is what the two students told the media.

They had to find their own napkins and cutlery while their waitress caught a smoke, had to ask the bar for soda refills, and had to wait over an hour for salad and wings, they told NBC10.

Sounds pretty lousy. I wouldn’t tip either.

The restaurant, on the other hand, believes this was a violation of their policy.

The menu clearly states, “18 percent gratuity added to check of parties of 6 of more,” and a similar message is printed on receipts, a pub employee said this morning.

So, the police treated this as a theft. A theft of $16.35.

First, if you have ever waited tables, you know when you’re giving lousy service. I waited tables for years, and I knew that I was a horrible server. It’s not hard to figure it out based on your tips, guest comments, and your own common sense. This waitress went out to have smokes and let people wait an hour for food? She KNEW she didn’t deserve the tip, but thought she was entitled to it anyway. Guess what? Gratuities are given for good service.

Second, the restaurant risks bad PR and the ire of every college student in town over a lousy $16? It’s mind-boggling. Seems like these students are their bread and butter (forgive the food pun) and the restaurant should treat them a little better. It’s been a few years since I’ve been on a campus, but if I remember anything, it’s that all college students are just itching for a good protest. I smell a boycott brewing in Bethlehem.

Third, the police have nothing better to do than get involved in this case? What real crimes were being committed while these non-tippers were being booked? You would think one of the officers would show a little common sense, throw down a $20 and call it a day.

If you want to fight an automatic gratuity, talk to the manager. Explain your situation and make your case. Most times (as it happened with me a few times), the manager will remove the automatic gratuity from your bill and instead leave the tip to your discretion. If the manager isn’t there, or doesn’t agree with you, pay the tip and then talk to the owner later. Believe me, these people care about how their customers are treated. You might find a free dinner or gift certificate coming your way.

If that doesn’t work, there’s always the Fox Problem Solvers.

[Via PatsPapers.com]

Photo

This entry was posted on Friday, November 20th, 2009 at 8:54 pm and is filed under Food. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.